PRICING: All pricing is in New Zealand dollars and includes GST (Goods and Services Tax) which is currently 15%. Should this tax change at anytime we reserve the right to adjust prices accordingly.
Pricing is valid at the time of printing and we reserve the right to amend any prices that are affected through increases from suppliers.
A surcharge may be imposed by some operators over peak travel periods. This surcharge will be additional to the price detailed and if applicable we will advise at the time of booking.
CHILDREN: A Child is defined as being between the ages of 2 and 11 years inclusive.
Travel by seat in coach;
A child under the age of 2, and not occupying a seat on a coach or using additional bedding at accommodation generally travels free of charge. Some accommodation providers will charge a small fee to hire a cot.
One child travelling with 2 adults (paying the share twin price) and using existing bedding will pay 50% of the adult share twin price.
One child travelling with 2 adults (paying the share twin price) and using an extra bed will pay 67% of the adult share twin price.
One child travelling with 1 adult will pay 80% of the share twin price.
Additional children will be quoted by Pan Pacific at the time of booking.
Travel by Self Drive Car Rental;
Pricing will be quoted by Pan Pacific at the time of booking.
Pan Pacific travel reserves the right to amend the child policy at their discretion.
PAYMENT: A $200 deposit per person is payable within 7 days of confirmation of reservation. The balance must be paid in full 30 days prior to departure. For bookings made within 30 days of departures, payment is required in full at time of booking confirmation.
LUXURY OPTIONS: Many luxury products such as Lodges and Boutique Hotels apply further deposit and cancellation conditions which will be advised at the time of reservation and must be complied with to secure reservations.
CANCELLATION: Cancellation charges will apply as follows if you need to cancel your arrangements after confirmation.
More than 30 days before departure – Forfeit Deposit
7 – 30 days before departure – 50% of total price
Within 7 days of departure – 100% of total price
INSURANCE: Pan Pacific recommends that all travellers have comprehensive travel insurance and full medical cover including accident and sickness.
AMENDMENTS: One amendment to a booking is available free of charge once the booking has been confirmed and prior to two weeks before departure. Further amendments or an amendment within two weeks of departure will each incur a $50 fee to cover administration and communication costs. Please note additional supplier costs may be incurred if your amendment results in a date change or alternative service/suppliers are required. We will always advise you of this.
INCLUSIONS: Vouchers will be provided for all inclusions as listed in each tour package and any additional arrangements booked. This will include transportation, accommodation, meals and activities where specified.
Inclusions are only valid for the dates and categories as booked and specified in documentation.
REFUNDS: No refunds will be made once travel has commenced, nor will any refund be available in respect of any tours, accommodation, vehicle hires, services or inclusions not utilised unless extenuating circumstances apply. In such instances, final decisions will be made at the discretion of the suppliers whose services were involved. Weather interruptions to itineraries are beyond our control and although we will do all possible to rearrange services in such an event, we cannot be held financially liable for interruption under such circumstances. Pan Pacific Travel strongly recommends travel insurance cover for such eventualities.
ACCOMMODATION: The hotels included in the package itineraries have been selected for their locations, level of service, cleanliness and quality of the rooms and public areas. Where a property listed in this brochure is not available, Pan Pacific Travel will endeavour to confirm an alternative of a similar standard. Please note this may result in additional charges where properties at specially negotiated rates are not available. Surcharges may apply for special events.
All hotel accommodation is based on twin share rooms with private bathroom facilities and will generally include a TV, phone, wardrobe and tea and coffee making amenities. Single rooms are available at the full single passenger rate and most hotels will also provide triple rooms with 3 single beds on request.
SPECIAL REQUESTS: We will endeavour to fulfil any special requests (e.g. dietary requirements) and will pass on your request to our suppliers. You must advise us of any such requirements at the time of booking.
BAGGAGE: We recommend one piece of luggage and one day pack/carry on item per person. Additional charges may apply for coach travel.
PASSPORT AND VISA: Pan Pacific travel takes no responsibility for visa documentation for entry into New Zealand. We recommend checking with your travel agent regarding passport and visa requirements.
CAR AND MOTORHOME RENTAL: The terms and conditions of individual car or motorhome suppliers will apply for any booking with them.
For package tours the car rental period is calculated on a 24 hours per day period. This starts at the time of the vehicle collected and extra charges will apply for late drop offs on the departure day. Passengers may prefer the option of returning the car early. The number of days included is specific for each tour.
For flights arriving early in the morning and late in the evening outside of the rental car vehicles operating hours, additional transfer charges and after hours collection/drop off charges may apply. These will be advised at the time of booking.
Pan Pacific Travel reserves the right to book alternative rental vehicle companies.
INTERNATIONAL DRIVING LICENCES AND PERMITS: You can legally drive in New Zealand for up to 12 months if you have either a current drivers licence from your home country or and International Driving Permit (IDP). After 12 months, you are required to convert to a New Zealand licence. This applies to each visit to New Zealand. In New Zealand, all drivers, including visitors from other countries, must carry their licence or permit at all times when driving. You will only be able to drive the same types of vehicles you are licensed to drive in your home country. The common legal age in New Zealand to rent a car is 21 years. Make sure your driver’s licence is current. If your licence is not in English, you must bring an English translation with you or obtain an IDP. Contact yorur local automobile club for further details about obtaining a translation or and IDP.
FUEL PRICES: In the event of a significant increase in transport suppliers’ costs due to increased fuel costs, additional charges may apply.
THIRD PARTY CONNECTIONS: Pan Pacific Travel does not accept responsibility where passengers fail to arrive in time or any departing leg of their journey due to delayed flights or third party arranged rail, ferry or coach service or travel of any form.
INDEPENDENT ARRANGEMENTS OR EXCURSIONS: Any land arrangements you make independently which do not form part of the tour are done so entirely at your own risk. Should you book any excursions or additional travel arrangements while on your holiday with us, please note that we act only as your booking agent and should anything go wrong with any such arrangements, your rights will lie solely against the organisations supplying such arrangements.
CORRESPONDENCE: In the unlikely event that a problem occurs during your holiday, it is important that you immediately inform your driver/guide or the provider of the service. If that is not sufficient to resolve the matter, then contact the NZ office of Pan Pacific Travel. If at the time the problem cannot be resolved satisfactorily, you must write to our office within 30 days of return to your home country supplying all the relevant details.
RESPONSIBILITY: Pan Pacific Travel and/or it’s agents give notice that all tickets, vouchers & coupons issued by them and all arrangements for transport, or conveyance or for accommodation made by them, are made by them only as agent for the passenger and upon express condition that neither Pan Pacific Travel and/or its agents shall be liable or responsible for any direct, indirect, consequential or incidental damage, injury, loss, accident or delay or irregularity of any kind which may be occasioned by reason of any act of omission, except by their own negligence (including any act of negligence or breach of contract of any third party who is to or does supply any good or services for this trip).
Without limiting the foregoing, Pan Pacific Travel and/or its agents are not responsible for any losses or expenses due to delay or changes in schedule, overbooking of accommodation, sickness or an other cause beyond its control such as, weather, strikes, acts of God, acts of terrorism, force majeure, war, quarantine or criminal activity. All such losses or expenses have to paid by the passenger. Baggage is at “owners risk” through the tour unless insured.
The right is reserved to alter or cancel the itinerary, which at Pan Pacific’s sole discretion is deemed necessary or advisable. Prices will vary accordingly & is subject to reconfirmation at the time of booking. Pan Pacific Travel will take every care when booking travel arrangements, however as we are only acting as a booking agent we cannot be held liable for those arrangements and in particular for any illness, personal injury, death or loss of any kind.
QUALMARK: Qualmark is New Zealand Tourism’s official mark of quality. Qualmark endorsed suppliers will meet essential requirements of cleanliness, safety, security and comfort, and offer a range and quality of service appropriate to their star grade. (star gradings/definitions can be found on the website http://www.qualmark.co.nz).
Qualmark recognises environmental and social assessment criteria for tourism businesses actively participating in five key areas; energy, efficiency, conservation initiatives, waste management, community activities and water conservation.
Pan Pacific Travel is a Qualmark Endorsed Inbound Tour Operator & has been awarded “Gold” certification. To attain this we have demonstrated that we comply with exceptional levels of resource management and social responsibility.